Shipping & Payment Info

All orders will be processed within 5 business days. All prices are quoted in Canadian Dollars. Prices do not include shipping and handling fees. All shipping rates, customs, duties and other related taxes and fees are the responsibility of the customer. FiberLilly Ltd. has no control over those charges. Tax amount applied is based on ship-to address. Shipping times will vary based on customers selected shipping method, and are not the responsibility of FiberLilly Ltd.

An email will be send once order has been placed. We will send another email when item is scheduled for shipment and will include tracking number, (unless shipping method selected that does not include tracking number).

Any back-ordered items will be shipped using standard shipping as soon as item(s) becomes available.

No taxes are charged on Gift Card sales. The Gift Card holder with be charged taxes when card is used as tender. Gift Cards can only be used in-store, not online.

FiberLilly Ltd. makes every effort to display items as accurately as possible, however some colours may vary on different computer monitors and devices.

You may cancel your order (on applicable items, see Return Policy) before shipment has been made. Once item is shipped, all return mail fees are the responsibility of the customer.

Any costs associated with disputed credit card charges resulting from charge-backs are the responsibility of the customer. FiberLilly Ltd. will not be held responsible for any damaged or injuries related to products purchased from our website. Any expenses, including attorney fees will be the responsibility of the customer.